Refund Policy
We have a 48-hour delivery guarantee policy, which means if you do not receive your items within 48 hours, you are eligible to request a refund within the next 3 days.
To be eligible for a return, you must have attempted to claim via our discord at least once. If you haven't, your refund request will be declined and any further attempts to request a refund based on the same order will be declined. However, you are free to open refund requests on any other order.
To start the refund process, contact us at mm2plug.help@gmail.com. You must request a refund within 3 days of not receiving the item and must have attempted to claim via our discord at least once. If your return is accepted, we'll notify you via email and automatically process your refund. Refunds may take 3-5 business days due to your payment processor.
Exceptions / non-returnable items
Items that have already been claimed are not eligible for refund or exchanges.
You can always contact us for any reason at mm2plug.help@gmail.com.